1. Q: Can I get some samples?
A: Yes,sample order is available for quality check and market test.
2. Q: What's the delivery time?
A: It usually takes about 25-40 days for mass production order based on specifications for your order and quantity.
3. Q: What's your payment terms?
A: TT, LC at sight. Also other payment are viable.Please check with us.
4. Q: What's your warranty terms?
A: We offer different warranty time for different components,please contact us for details.
5. Q: Do you have the products in stock?
A: No. All e-bikes will be newly produced according to your order including samples.
6. Q: Can l mix different models in one container?
A: Yes,different models can be mixed up in one container.
7. Q: How does your factory do regarding the quality control?
A: Quality is priority. We always attach great importance to quality control from the very beginning to the end of the production Every product will be fully assembled and carefully tested before packing and shipping.
8. Q: Is the bike waterproof?
A: While our bikes aren't fully waterproof and should not be submerged in water, generally speaking they are very
water resistant and can be hosed down and washed like any other bike. The battery, motor and display are fully
sealed and can resist rain, snow and being hosed down after a ride. Like any bike, you'll need to make sure to
keep your chain lubed and well cared for to ensure optimal performance.